[thelist] looking for ticket system recommendations

David Bailey dab.hand at xtra.co.nz
Thu Feb 9 14:50:24 CST 2006

We use PerlDesk


On 10/2/06 7:36 AM, "Sarah Adams" <mrsanders at designshift.com> wrote:

> I'm looking for a ticket system to use for client requests and support
> tickets. I've searched google and came up with some possibilities, but I
> can't tell whether they're any good from looking at their sites. So I'm
> soliciting recommendations based on your experiences with ticket systems
> you've used.
> Required features:
> - very easy (for my client) to use
> - ability to prioritize tickets, not just with a few levels, but
> actually sorting the entire list of tickets into the exact order I want
> - ability to categorize tickets
> - low or no cost
> Nice-to-have feature:
> - a field to indicate a time estimate for completing a request

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