[thelist] looking for ticket system recommendations

Sarah Adams sarah at designshift.com
Fri Feb 10 09:09:37 CST 2006

> Required features:
> - very easy (for my client) to use
> - ability to prioritize tickets, not just with a few levels, but 
> actually sorting the entire list of tickets into the exact order I want
> - ability to categorize tickets
> - low or no cost
> Nice-to-have feature:
> - a field to indicate a time estimate for completing a request

Does anyone have any good or bad experiences to share about either of these?
osTicket: http://www.osticket.com/
OTRS: http://otrs.org/

sarah adams
blog: http://hardedge.ca
family: http://geekjock.ca
portfolio: http://sarah.designshift.com

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