[thelist] looking for ticket system recommendations

[Struan Donald]

* at 09/02 14:36 -0400 Sarah Adams said:
> I'm looking for a ticket system to use for client requests and support 
> tickets. I've searched google and came up with some possibilities, but I 
> can't tell whether they're any good from looking at their sites. So I'm 
> soliciting recommendations based on your experiences with ticket systems 
> you've used.
> 
> Required features:
> 
> - very easy (for my client) to use
> - ability to prioritize tickets, not just with a few levels, but 
> actually sorting the entire list of tickets into the exact order I want
> - ability to categorize tickets
> - low or no cost

I'm not sure how much of these it supposrts but you might want to
look at trac:

http://www.edgewall.com/trac/

It has other stuff as well but i'm sure you can turn that off and
only use the issue tracking stuff.

Struan