[thelist] need help diagnosing problem uploading file to website

[jason.handby]

> I believe the error is a timeout error. Here are 2 different error 
> messages that the user has seen when experiencing this problem:
> 
>    The page cannot be displayed
>    The page you are looking for is currently unavailable. The Web site
>    might be experiencing technical difficulties, or you may need to
>    adjust your browser settings...
> 
>    Network Error (tcp_error)
>    A communication error occurred: ""
>    The Web Server may be down, too busy, or experiencing 
> other problems
>    preventing it from responding to requests. You may wish to 
> try again
>    at a later time...

A couple of thoughts.

Is she connecting to the site via some kind of network address
translation (NAT) or proxy? If the document is large then could it be
that her connection through the NAT to the server is timing out and
closing before a response comes back? That might explain the
"communication error" message.

Documents above a certain size could take long enough to upload for
something to timeout -- either the web server, or some NAT router or
proxy on the way. If her PC is notably older and slower than the others
in the office then it might be taking longer for her, which might
explain why she's having problems and they are not...


Things like this are a real pain to track down. Good luck!




Jason