[thelist] need help diagnosing problem uploading file to website

[Ivo P]

Are you using server-side processing? I had a similar problem with PHP
a while back. Two configuration items in PHP I toyed around with was
the process memory limit and the session timeout . Look this up on the
documentation since I cant recall off the top of my head what they
are. One was to handle an upload that took so long that the session
timed out and the other to handle an upload so large that the memory
limit was hit.

On 3/27/06, Sarah Adams <mrsanders at designshift.com> wrote:
> >> One of the users who regularly uploads documents to the site has, in
> >> recent months, complained to me a few times of not being able to upload
> >> documents to the site.
>
> > Could she try with another browser?
>
> One of the other people in her team is using Safari on a Mac and has the
> same problem.
>
> > This rings a bell... I can't quite remember, but I think I once had a
> > similar problem, and it was caused by malfunctioning switch or router.
>
> Could this effect only certain people, all coincidentally on the same
> team, in an office and not others?
>
> > Any pattern to this? In the mornings or afternoons? If an upload fails,
> > how soon will she be able to upload successfully: immediately with
> > another file, later the same day or only the next day?
> >
> > Are there any file types that *never* fail? Or can it happen with any files?
>
> I'll definitely ask her these questions. Thanks for the great suggestions!
>
> --
> sarah adams
> web developer & programmer
> portfolio: http://sarah.designshift.com
> blog: http://hardedge.ca
> --
>
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