Rob Smith noted: >>And from personal experience today, sometimes it just helps to visit the >>target audience and watch over their shoulder and see how they interact >>with your masterpiece. Hi Rob, I've slacked off on my reading of it for the past few decades but the Harvard Business Review used to be littered with glowing articles about folks who actually left their office from time to time to see how things were *actually* done. [Mebbe someday that kinda thinkin will catch on!] Anyway, the only caveat I would throw out there is to remember that those small group observations and interactions are not _always_ a statistically valid sample ... so be a little cautious about making 'really big' radical usability changes to your masterpiece without checking with a significant (and representative) portion of your user base. Peace out, RonL.