[thelist] What makes a good web site?

Luther, Ron Ron.Luther at hp.com
Wed Oct 18 13:17:00 CDT 2006


Rob Smith noted:

>>And from personal experience today, sometimes it just helps to visit
the 
>>target audience and watch over their shoulder and see how they
interact 
>>with your masterpiece. 


Hi Rob,

I've slacked off on my reading of it for the past few decades but the
Harvard 
Business Review used to be littered with glowing articles about folks
who 
actually left their office from time to time to see how things were
*actually* 
done. [Mebbe someday that kinda thinkin will catch on!]

Anyway, the only caveat I would throw out there is to remember that
those small group 
observations and interactions are not _always_ a statistically valid
sample ... so 
be a little cautious about making 'really big' radical usability changes
to your 
masterpiece without checking with a significant (and representative)
portion of 
your user base.


Peace out,

RonL.



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