[thelist] hosting problem

Bob Meetin ontheroad at frii.com
Sun Dec 3 12:32:09 CST 2006

Several years ago (before I started to web design) I set up a site 
through a hosting company I found on the internet, didn't know what I 
know now, wasn't aware of groups like this, feedback sites, etc.

One-stop shopping - great when it works, but horrible when it fails.  
This particular company both registers the domain and does the hosting.  
There were some major disruptions in service about 2 weeks back, site 
offline, no email, etc for between one and two days. Other things broke 
including cronjobs, just a mess. 

I have made efforts to get the hosting switched, but as they maintain 
access to the domain maintenance control panel and have refused to 
respond to requests to switch to godaddy (many requests) so that we 
could manage nameservers, this kind of leaves us in a hostage situation. 
godaddy is at a loss - apparently the current registrar (this company is 
acting as the reseller), must acknowledge/release this ownership.  Not 
sure I'm using the right terminology.


* If anyone has had a similar experience, how did you resolve it? 
* Is there anything that can be legally done to compel the company to 
comply with the change order to godaddy? Any federal regulations that 
they must comply with or lose their license?
* The domain registration for the site is due up within a couple weeks.  
If we were to refuse to renew, allow to expire, would we be able to 
immediately switch to godaddy (even if it takes a couple days to 
propogate) or can this company not let this happen (stranglehold)?
* Recommendations?


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