I believe the point folks are trying to make is a website can offer information not intended to be consumed from a computer monitor. Replacing the filter on our furnace would have been even harder than it was had I also been running upstairs to the computer each time I looked at the manual ... -----Original Message----- PDFs, structured correctly, are great for print outs. But we cannot expect our site users to open an Adobe Reader, open the PDF file, figure out how to navigate it, and print out what should be readable on the site itself. I don't thinkk many people download and print out stuff, they skim and scan the contents of web pages, hurriedly, impatiently, rapidly, multi-taskingly. "They look so nice printed out" maybe, but still not the optimum presentation of information for online use.