[thelist] Website Tech Support Contracts

Joel D Canfield joel at streamliine.com
Thu Mar 8 09:48:14 CST 2007

> > In addition, you'll need to address the 'use it or lose it' 
> rule: some
> > clients will expect the contract to extend if they don't 
> use the service.
> Recently, I've started having trouble with people buying into the 'use
> it or lose it' concept. They think it should be like rollover minutes
> on their mobile phone plan. Seriously.

It's really only effective if you're so much in demand that they see a benefit to blocking out a certain amount of your time just to make sure you're available. Otherwise, where's the benefit to them?

No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.446 / Virus Database: 268.18.7/713 - Release Date: 3/7/2007 9:24 AM

More information about the thelist mailing list