[thelist] Website Tech Support Contracts
Joel D Canfield
joel at streamliine.com
Thu Mar 8 09:48:14 CST 2007
> > In addition, you'll need to address the 'use it or lose it'
> rule: some
> > clients will expect the contract to extend if they don't
> use the service.
> Recently, I've started having trouble with people buying into the 'use
> it or lose it' concept. They think it should be like rollover minutes
> on their mobile phone plan. Seriously.
It's really only effective if you're so much in demand that they see a benefit to blocking out a certain amount of your time just to make sure you're available. Otherwise, where's the benefit to them?
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