====================================================================== Recently, I've started having trouble with people buying into the 'use it or lose it' concept. They think it should be like rollover minutes on their mobile phone plan. Seriously. ======================================= I see where you're coming from - I don't fancy trying to track unused rollover support hours. I imagine we should be ok with giving them a choice of monthly plan [use it or loose it style] or they can choose pay as they go. I might refrain from using mobile telephone industry soundalike terms on the service names though in case it gives them the idea that rollover etc. is due. We also do the usual holding the client's hand for the first month or two just to get them started as well. -----Original Message----- From: thelist-bounces at lists.evolt.org [mailto:thelist-bounces at lists.evolt.org] On Behalf Of Randal Rust Sent: 08 March 2007 15:27 To: thelist at lists.evolt.org Subject: [Spam] Re: [thelist] Website Tech Support Contracts On 3/8/07, patrick <pms at stoutstreet.com> wrote: > In addition, you'll need to address the 'use it or lose it' rule: some > clients will expect the contract to extend if they don't use the service. Recently, I've started having trouble with people buying into the 'use it or lose it' concept. They think it should be like rollover minutes on their mobile phone plan. Seriously. So I've had to make it more of a yearly package. They get 'x' amount of hours per year for 'x' amount of payment. Then they can buy more hours if they run out. I'm still working on a better method, but I thought I'd throw this into the conversation. I suppose I could always tell them that they do pay a montly fee for their mobile service, and additional fees if they have overage. -- Randal Rust R.Squared Communications www.r2communications.com -- * * Please support the community that supports you. * * http://evolt.org/help_support_evolt/ For unsubscribe and other options, including the Tip Harvester and archives of thelist go to: http://lists.evolt.org Workers of the Web, evolt !