a little more background - * I am still fairly new to this business and accept the fact that there will be some learning curves as i develop my processes in addition to tech knowledge/skills - i've thought about creating a site plan collection form, but would any client actually use it??? A more established business (than me) would have better processes from experience in place to account for the meeting, interaction, develop a plan for 'them' time. I spend many, many hours in developing the pitch. How much of this prep time is chargeable and how do you mark this in the estimate (8 hours of account management at $$$/hr). * finite list of pages - I have a general idea of the 'regular' pages they want, however they have some areas of the business which are somewhat undefined as to whether they will need pages, and in particular, galleries. It is feeling like I will make up a list of known pages, then a-la-carte for the unknowns and maintenance. * frustration interaction - Barney said something that seems to ring true that clients don't know the in's and out's, details. I'm aspiring to 'bold', but need to balance bold with the fact that as a young business I need to work extra hard to develop that list of clients that will help with further referrals. I did 'allude' to the what is your budget question, but didn't force an answer and didn't get one... * business analysis - Undoubtedly that's where I fall short. I'm doing some contract work for another firm which owns this piece - it is far less stressful, time-consuming when the requirements are pre-defined. Ciphering out how or what to bill for business analysis / account management is the "key". I'm learning though - I let/made a couple potential maintenance nightmares 'I want a simple (simple=cheap) site' scenarios go away. "Why should I pay for documentation/training??? Where is your kind heart? My nephew does this work..." Your nephew sounds like your best choice.