Now.. to ask the question I've been asking for 6 months... Anyone know a CRM which connect to QuickBooks online edition. And for the icing.. a FREE one?! Dave ----------------------------------- |Beach Computers | |Affordable Hosting Solutions | |http://www.beachcomp.com | =================================== |Cheap Domain Warehouse | |Get Your Own Dot! | |http://www.cheapdomainwarehouse.com| ---------------------------------- ------------------------------------ Disclaimer and confidentiality note: The contents of this communication are intended/meant only for addressee(s) and may contain information that is privileged or otherwise confidential. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. The contents of this e-mail shall not be forwarded to any third party. If you have received this electronic mail transmission in error, please delete it from your system without copying or forwarding it, and notify the sender of the error by reply email, so that the sender's address records can be corrected. Views and opinions are solely those of the sender unless clearly indicated as being that of Beach Computers or any of it's affiliated companies. Beach Computers cannot assure that the integrity of this communication has been maintained or that it is free of errors, virus, interception or interference. -----Original Message----- From: thelist-bounces at lists.evolt.org [mailto:thelist-bounces at lists.evolt.org] On Behalf Of Anthony Baratta Sent: Monday, July 30, 2007 5:23 PM To: thelist at lists.evolt.org Subject: Re: [thelist] Web-based Help Desk software Slashdot is discussing this right now: http://ask.slashdot.org/askslashdot/07/07/29/1914203.shtml -----Original message----- From: "Ken Chase" raskenbo at gmail.com Date: Mon, 30 Jul 2007 13:43:01 -0700 To: thelist at lists.evolt.org Subject: [thelist] Web-based Help Desk software > Hi. > > I'm looking to implement a web-based system for tracking issues with, > and providing support for, an on-line web application. The principal > business objectives are to: > > 1) Reduce internal workload > 2) Improve client service > 3) Centralize knowledge > 4) Provide performance reports > > The requirements have not yet been well defined but here's what I'm > starting with.: > > - Entirely web based > - Preferably open-sourced (mySQL, PHP) > - Ability to customize the theme (standards-based) > - The internal support team will be small (10 people) > - Ability for clients to submit a request from a web interface and > have it become a "ticket" > - Searchable user forums / knowledge base / user manuals > - Collaboration (wiki like manual creation) > > > I've considered using a combination of tools (cms, blog, wiki, help > desk software, etc...) but I'd like to streamline this as much as > possible. Being a newbie to this sort of thing (I'm a web designer) > I'd really appreciate any advice. > > Best! > Ken > -- > > * * Please support the community that supports you. * * > http://evolt.org/help_support_evolt/ > > For unsubscribe and other options, including the Tip Harvester > and archives of thelist go to: http://lists.evolt.org > Workers of the Web, evolt ! > -- * * Please support the community that supports you. * * http://evolt.org/help_support_evolt/ For unsubscribe and other options, including the Tip Harvester and archives of thelist go to: http://lists.evolt.org Workers of the Web, evolt !