Martin [..] about Services to Assist -v- Services to Deliver... ok I understand those two. This had come up several times in my talks with service providers / small business owners - when it seems like they will have to pay out a wedge, they jump to a "guidance" sort of service, since that would mean any outlay gets a good ROI. Its nice to know what to call these things - at the least adds another layer of ... whats the word ... polish / style .. whatever... at most a nod to the prospect that youve already thought a few moves ahead and therefore best to not mess and even the possibly that in court youre already on the right foot regards to a proper action. > While Services to Assist does quite often go well with a T&M payment > basis - and FP with Services to Deliver - they're not inextricably > linked. T&M / FP? Sorry to sound totally ignorant (though unavoidable!) thats a bit techinical for me - could you translate? > Yeah, I've studied some contract law, and I know [how?] to read a Statement > of Work. ah. I guess I ought to be outputting this stuff at the appropriate moment in the business relationship. Could I ask, is a statement of work the thing you send once theres an agreement over the proposal? (The proposal, which has arrived via a RFI (request for information, I take it, a generic document, the worksheet format currently popular being only a particular instance )...) > It helps greatly, particularly when discussing scope - I've > had clients entirely confuse "things mentioned in the sales process" > and "things agreed to in the contract". LOL. no kidding. /the_skrimping_scroungers. A.