[thelist] losing irritated / arrogant customers off my books

[Alex Beston]

Hello Evolt

I'm considering asking one of my long term clients to leave and pack
his bags because

1) he doesnt seem to understand the technology he's using - its a
means to an end

2) its starting to get "pissed off" - his own words - because there
was an outage the other day (theres about 1 per year) - he pays £75
(152.223 USD at todays rate) a year and gets email access, web mail
and WWW. his client logs in every 10 minutes on my server from 8 till
6pm monday friday. the web mail is thrown in for free and he doesnt
understand that the attachments cant be more than about 4 megs. hes a
graphic designer and still sends his clients graphic work via @

3) hes late in paying, knows when the due date is and waits for me to
invoice him.

4) most if not all the problems that occured are to do with something
outside of my control - ie not my screw up in other words. there
really arent that many.

5) for the level of service he wants i'd rather be wanting to see
about £250 out of him not £75.

thoughts?

time to "let him go"?

Alex

-- 
---------------------------------------------------------------------
WEB: www.deltatraffic.co.uk
EMAIL: alex.beston at gmail.com
OFFICE: Claremont St, Aberdeen, AB10 6QR
---------------------------------------------------------------------