One of my clients just got blindsided by a huge hosting bill for overage. I will have more on this separately, but unexpected bills can cause untold problems, time, hassle, etc. The hosting company has thus far ignored attempts to amend the situation. ---- Don't blindside ---- never never never If you have already sat down and explained the facts in a politically correct manner, both expectations of hosting and service, then it's time to make up a pricing sheet/other and share that. Say in U.S. dollars (don't know quid): My time is worth $75/hour For service calls I charge in minimum blocks of 1/4, 1/2/, 1 hour, etc. Why the minimum? - distraction, change of focus Basic hosting - this is what to expect, cost and service - visit their site for details Super hosting - ....... Training - you might offer a different rate for training. - I offer training and provide documentation (and I itemize charges in bills so that folks know) Put it in chart format so that it can be used for everyone (appears non-discriminatory) In summary - this amounts to setting expectations, but doing it in a more formal manner. -Bob Somebody suggested sending your client a bill for the time you've spent on them; with respect, I think that's absolutely the worst idea, as it creates bad feeling where there doesn't need to be any. It might be worth having a rough idea of the amount though, because you can always bring it into the conversation to give them an idea of what it's costing you for things to be as they are.