[thelist] aol, session tracking, and load-balacing

Jeff Wilhelm - TheList thelist at summit7solutions.com
Tue Jan 8 13:13:53 CST 2008

What type of load balancer is it? In our CoyotePoints we were able to get
around this (I believe) by increasing the values of the client timeout and
server timeout variables. 


-----Original Message-----
From: thelist-bounces at lists.evolt.org
[mailto:thelist-bounces at lists.evolt.org] On Behalf Of Brian Cummiskey
Sent: Tuesday, January 08, 2008 1:04 PM
To: thelist at lists.evolt.org
Subject: [thelist] aol, session tracking, and load-balacing

Hi all,

One of our clients is reporting issues with AOL users.  Specifically, they
are 'losing their cart'.

We run a 3-web, 1 db system, with a load balancer.

We cookie them and session them as well as store their items in a db table.

However, due to AOL's ip changes on the fly, the AOL customer's are losing
their carts.  The new ip hits the load balancer as what appears to it as a
new session, and may put it on one of the other web servers.

Anyone dealt with this before?

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