What type of load balancer is it? In our CoyotePoints we were able to get around this (I believe) by increasing the values of the client timeout and server timeout variables. Jeff -----Original Message----- From: thelist-bounces at lists.evolt.org [mailto:thelist-bounces at lists.evolt.org] On Behalf Of Brian Cummiskey Sent: Tuesday, January 08, 2008 1:04 PM To: thelist at lists.evolt.org Subject: [thelist] aol, session tracking, and load-balacing Hi all, One of our clients is reporting issues with AOL users. Specifically, they are 'losing their cart'. We run a 3-web, 1 db system, with a load balancer. We cookie them and session them as well as store their items in a db table. However, due to AOL's ip changes on the fly, the AOL customer's are losing their carts. The new ip hits the load balancer as what appears to it as a new session, and may put it on one of the other web servers. Anyone dealt with this before? -- * * Please support the community that supports you. * * http://evolt.org/help_support_evolt/ For unsubscribe and other options, including the Tip Harvester and archives of thelist go to: http://lists.evolt.org Workers of the Web, evolt !