Hi All, ===[ The background ]=== One of our clients operates two websites; 1. The global company site, 2. A site specific to their European plant division. We host and write the Plant site, the global site is provided by a company in the USA. The plant site runs from plant.neogeneurope.com and the main site is www.neogeneurope.com. Both ran without issue for a year or more until recently when the global site was rewritten and moved to a new server. ===[ The setup ]=== neogeneurope.com points to our nameservers [ns1 and ns2.helmdns.com]. An new A record, plant, was added to the DNS Zone when we wrote the plant site 2 years ago and it has the IP of the server hosting the plant.neogeneurope.com website: 126.96.36.199 The www and @ A records were changed 3 or 4 weeks ago on request of our client to the IP of the server hosting the new global site: 188.8.131.52 The * A record is also set to the new IP: 184.108.40.206 ===[ The issue ]=== Users outside of the UK and Continental USA [see Hawaii comments at end] don't appear to be able to access plant.neogeneurope.com. Instead of the plant site they appear to get the world map from the www.neogeneurope.com home page. Can anyone suggest what might be causing some users to be unable to get to the plant site? Thanks, Chris Quotes from emails describing the issue: South Africa: cant seem to be able to access the site from the Neogen Europe website, or at all by the sounds of things. He can see the world map page on the Neogen Europe website but can't get past this into the Europe region. Swedish User: I have been trying to enter your plant diagnostics site without success. User in China: Just thought I'd let you know, http://plant.neogeneurope.com/ redirects to the Neogen Europe home page map now, so it's not possible to view anything about plant products. (unless I've missed something obvious). New Zealand: Is your web site in the processs of an overhaul ?, I seem to be unable to get at any part of it except a world map of your locations - which I had never seen before. Hawaii: When I hit the link on "plant diagnostics" (which I'm interested in), it ALWAYS brings up a world map of your offices and not your products! It's like a continuous circle: plant diagnostics > world map > plant diagnostics > etc.