[thelist] Computerized Automatic Phone Answering

Luther, Ron Ron.Luther at hp.com
Thu Jun 11 11:58:41 CDT 2009

Fred Jones asked:

>>Not sure what to call this thread, but a client of mine wants to have
>>a phone number whereby his clients (who purchased from the store) can
>>call the number, enter their order id and hear what the status is. The
>>status is of course stored in our MySQL DB.

Hi Fred,

Call it "Interactive Voice Response systems" and then google 'IVR systems', 'IVR cost', 'small business IVR solutions', etc.

I think Eduardo is right, I'm pretty sure an asterisk pbx will handle it but I'm not sure what they cost these days ... or how much telecom power your client really needs.  If they are on a smallish budget you might have them look into 'hosted pbx' or even 'hosted asterisk pbx' solutions.

They may need to talk to a real phone sme to get properly sorted.  Make sure you are brought to the table to talk/work through the polling/interface/handoff stuff.


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