[thelist] Computerized Automatic Phone Answering

[Martin Burns]

On 15 Jun 2009, at 09:01, Fred Jones wrote:

> The two of you (Martin and Jon) clearly appear to have professional
> experience with this


Um yeah, but at a higher end (Websphere Voice Server & Genesys). But I  
do know enough to know that user expectations are normally insanely  
high, and based on what they get with large scale consumer companies.  
You can replicate what high end companies do with a website, but it's  
much harder to do so on a telephony system.

Cheers
Martin

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