I do have a clause in all of my contracts that states, "If stoppage of work occurs for more than (30) days due to lack of feedback and/or content, The Web Lotus reserves the right to require final payment due immediately." That said, I've never actually exercised this because the few times I've brought it up, I received an extremely negative response and feared that not only would the client not come through with the content, but that he/she would also never pay me for the balance of the project. And while I do require a 50% deposit, often by the time that lack of receipt of content becomes an issue, I've invested more than 50% of the time allotted into the project. I've been burned too many times to risk that coming up again, so generally do not push my luck. I'm dealing with a client right now who is on a monthly agreement and is 4 months behind. She has not given me the content that I need to proceed with the work I'm supposed to be doing, but her contract stipulates that she pay the fee whether the two hours per month are used or not. It really isn't a large enough sum to be worth going into small claims court over it, and if I were to do so I would lose a client who might, once her business improves, become a better regular client. It is frustrating at best. And this is someone who when I am able to reach her (rarely), she launches into a "got to have it done yesterday" mode. It seems that so many of the small business owners that I contract with are rather unstable that way, though this one is more extreme than most. If I had work pouring in, I wouldn't exactly worry about keeping those clients, but times are really hard right now! Still haven't found the perfect way of handling this... Jenni -----Original Message----- From: thelist-bounces at lists.evolt.org [mailto:thelist-bounces at lists.evolt.org] On Behalf Of Brian White Sent: Wednesday, September 23, 2009 12:13 PM To: thelist at lists.evolt.org Subject: Re: [thelist] pricing for web sites? >Something obvious that I missed - waiting on clients. Ouch. > >You also have to consider how things work with clients who linger, >professional procrastinators. You may develop something great, >takes 40 hours, but you're in content limbo. If you don't charge >until the job is done, then some jobs may never finish, not because >you didn't do your part. This is something we've often struggled with. Some clients never completely finish their Web site content and leave a project languishing for a long time. Very few actually provide all content in a timely manner. Although we do collect 50% of the project's agreed upon final cost up front, naturally we'd like to avoid the "we don't have all the content" situation as much as possible. I'd be interested in knowing how some of you handle this. Do you include a financial penalty in your contract if all content is not supplied by a certain date? Do you require all content from the client before even agreeing to start a project? Other ideas or strategies? Thanks. -- Brian White President - WebHostingSolutions.com "Because Every Click Is A Customer" Web Hosting \ Web Design \ E-Commerce 1-888-522-3738 http://www.webhostingsolutions.com -- * * Please support the community that supports you. * * http://evolt.org/help_support_evolt/ For unsubscribe and other options, including the Tip Harvester and archives of thelist go to: http://lists.evolt.org Workers of the Web, evolt !