[thelist] pricing for web sites?

Martin Burns martin at easyweb.co.uk
Fri Sep 25 01:58:46 CDT 2009

On 24 Sep 2009, at 19:38, Fred Jones wrote:

>> I have a particularly faithful client for years running, pays bill on
>> time, you know and love the type.  However, there are pitfalls.   
>> Every
>> time she hears about something new, I hear the "Bob, would you look  
>> into
>> this for me?" It might be a half hour, perhaps an hour, who knows?
>> Do you consider this kind of research to be billable, the clock is
>> ticking, or an assumed part of the profession?  We all should know  
>> all
>> this stuff, right?  And it increases are value, yes?
> I think it's billable. I am being paid as a consultant--if the client
> wants me to code HTML, CSS and PHP and JS or if they want me to chat
> on the phone or edit their JPGs bit with my rudimentary graphics
> skills or research some subject, I consider those all "consulting."
> And I have done all of the above. On the clock.

Oh it should always be on the clock and communicated as such, but as  
Joel suggested, you may like to take a considered case-by-case view as  
to whether you actually bill for it.

That way, the client *knows* when they're getting unpaid work; even if  
you don't draw the inference directly, they will feel that they owe  
you a bit.


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