You can also use Pingdom (http://www.pingdom.com/) to get a good sample of times to your server from external sites. They have a free account that can check one site every 5 minutes, and even allows a custom refer header so that you can filter them out of your stats. You can also set up a sub domain and point the ping to that domain so that you don't pollute your stats at all. While it's really an uptime tool, it will give you a good sampling of pings from all over the world to your server or site. HTH, Rob -----Original Message----- From: thelist-bounces at lists.evolt.org [mailto:thelist-bounces at lists.evolt.org] On Behalf Of Bob Meetin Sent: Thursday, February 11, 2010 1:28 PM To: thelist at lists.evolt.org Subject: [thelist] network/performance diagnostic procedures What are some of the common things regular human being (not network officianatos) can do to troubleshoot download speed issues to identify probable source or root cause? Check PC and local router, reboot if necessary Ping or check a website on a different route, google or yahoo for example Ping or check other websites hosted by the same provider Run a broadband speedtest utility From a unix prompt, traceroute? What would one be looking for? Anything else from unix prompt? From cPanel? If you have SSH access to log into the server, what network or performance checking commands? -Thx, Bob -- * * Please support the community that supports you. * * http://evolt.org/help_support_evolt/ For unsubscribe and other options, including the Tip Harvester and archives of thelist go to: http://lists.evolt.org Workers of the Web, evolt !