[thelist] Ticketing Software
martin at easyweb.co.uk
Mon Dec 19 20:52:20 CST 2011
On 19 Dec 2011, at 14:50, Fred Jones wrote:
> The main issues
> 1. Two-way Email Updates: Both the client and the staff should be able
> to receive and send updates to tickets via email
> 2. Attachments and HTML Email: Ideally the email-based updates will
> allow users to send attachments and also HTML email. Many of our
> clients send HTML emails, with a bit of formatting, and so we need to
> be able to see that in the tickets, ideally.
> 3. Clients should not be required to create user accounts and login in
> order to access tickets.
For increased throughput and visibility and lots of other nice stuff, can I also suggest: Kanban visualisation & constraints.
> Spammers: Send me email -> yumyum at easyweb.co.uk to train my filter
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