[thelist] Knowledge base/Wiki/Shared Docs: Recommendations?
JGERSTEN at lchb.com
Fri Jan 20 11:34:19 CST 2012
This. I attended an excellent presentation last year (at the Legal Marketing Association tech conference in SF) on creating in-house knowledge bases, and the dominant theme was that beyond creating something robust and usable, the really key factor was getting everyone to use it regularly -- in fact, by default. To this end, they outlined strategies for integration with telephone and accounting systems, but also included social engineering elements to build excitement and interest within the company. All of which made a huge amount of sense.
In addition, there were several testimonials about such centralization leading to significant cost savings, mostly through avoiding duplication of effort but also through sheer efficiencies of collective data. I realize that's not your primary goal, but it's better than the proverbial H3 in the eye :D
From: thelist-bounces at lists.evolt.org [mailto:thelist-bounces at lists.evolt.org] On Behalf Of Will
Sent: Friday, January 20, 2012 9:24 AM
To: thelist at lists.evolt.org
Subject: Re: [thelist] Knowledge base/Wiki/Shared Docs: Recommendations?
I don't have a recommendation for you software wise but I do have a suggestion for increasing uptake: put something mission critical on it - and nowhere else.
On Jan 20, 2012, at 6:21 AM, Francis Marion <francis.marion at sfroy.com> wrote:
> I have the task of creating a system for managing information at my company. These would range from procedures (what and how do departments to) to background knowledge (what is the CMYK for rich black) to a news mailing (think of the tips digest). Basically, our company needs to start creating an accessible "memory bank". I'd love it if there were a strongly tag based approach as well as hierarchical.
> The criteria is that it must be free or cheap and super easy to use and relatively pretty. If it's not pretty and easy to use, people won't get into the habit of using it.
> I'm considering a wiki, but I'm not 100% sure if that would be easy to use for luddites.
> What kind of recommendations would you guys make?
> Francis Marion
> Département communications interactives Signé François Roy
> 819 336-6746 x 236
> 1 888-235-1175, poste 236
> francis.marion at sfroy.com
> * * Please support the community that supports you. * *
> For unsubscribe and other options, including the Tip Harvester and
> archives of thelist go to: http://lists.evolt.org Workers of the Web,
> evolt !
* * Please support the community that supports you. * * http://evolt.org/help_support_evolt/
For unsubscribe and other options, including the Tip Harvester and archives of thelist go to: http://lists.evolt.org Workers of the Web, evolt !
This message is intended for the named recipients only. It may contain information protected by the attorney-client or work-product privilege. If you have received this email in error, please notify the sender immediately by replying to this email. Please do not disclose this message to anyone and delete the message and any attachments. Thank you.
More information about the thelist