Francis Marion asked about Knowledge base/Wiki/Shared Docs: Hi Francis! >>I have the task of creating a system for managing information at my company. Excellent! I wish more companies realized information was worth managing! Or had a glimmer of a clue how much value could be squeezed out of that knowledge if they would put a bit of an investment into properly structuring it! That said. I'm not a big fan of knowledge base systems. Mostly because the ones I run into feature poorly implemented 'full text' search on them so I can never find anything I'm looking for. No relevance. No algorithm. It's the electronic equivalent of a junk drawer ... and I'm generally in a hurry. ;-( Organizing that clutter is a non-trivial task to do well. I think wikis can be useful ... IF you can get people to use them. I like forums for getting people involved. Specifically, I like forums with an email subscription component - like evolt - because it's way too much bother to remember to log into the forum itself. I think the 'instant notification' component adds a huge social networking impetus that drives usage ... once you hit that critical mass of contributors and consumers, naturally. So I would favor a combination approach that paired a forum with a wiki. I'd be willing to call that combination ... a KBS. Cheers, RonL.