Oooops ... my bad. The first set of percentages is from the total number of responses. The second set of percentages is from a base excluding "non-actionable" responses. [If I throw out the 'pats on the back' ... what percentage is this of all the considered suggestions for improvement.] Eeeek! I should have made that easier to see. Rats! RonL. -----Original Message----- From: spinhead [mailto:evolt at spinhead.com] Subject: Re: [Theforum] Results Q9 Please, sir, Mr. Ron, sir - what does the second column of %ages mean? Looks like that group's % of the largest group's number. Is that significant? Why? Help?