[Theforum] Re: meo barriers
Martin Burns
martin at easyweb.co.uk
Mon May 27 04:04:11 CDT 2002
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On Monday, May 27, 2002, at 09:53 am, Warden, Matt wrote:
>
> Martin wrote:
>> Well how about nipping over to:
>> http://freezope2.nipltd.net/acorn/evolt/EvoltHostingRequirements
>> and filling in some of the desired answers to the criteria?
>
> I was actually there a good while ago, and put in my two cents where I
> could.
I saw that, yeh. Applies to everyone else (especially if you have
experience of evaluating hosting).
Was that before this lot were added btw?
~~~~~~~~~~~~~~~~~~~~~~~~~~
Support
We'll need SLAs? to cover most of the eventualities, but of particular
interest:
* HardwareFailure?
* PowerFailure?
* SoftwareFailure? - this would not only have to cover
vendor-supplied packages, such as CF or ChiliASP?, but also our own
bespoke applications, such as the CMS and MG - WilliamAnderson
* BackUps? - frequency and speed of rolling back to a backup
* UpTime? - especially if we are paying for hosting
* ResponseTimes?
* Servermonitoring
* Hours of support - 24x7x365?
* Method of support - telephone, email, trouble ticket
SLAs? must not be changeable unilaterally
Security
* How are the boxes isolated from the outside world?
* Physical security? How many people (and who) will have physical access
to the boxes?
In Return...
What are we prepared to offer in return?
_______________________________________________
email: martin at easyweb.co.uk PGP ID: 0xA835CCCB
martin at members.evolt.org snailmail: 30 Shandon Place
tel: +44 (0)774 063 9985 Edinburgh,
url: http://www.easyweb.co.uk Scotland
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