[Theforum] evolt.org revamp comment period open

Martin Burns martin at easyweb.co.uk
Sat Feb 1 19:04:13 CST 2003


On Sat, 1 Feb 2003, .jeff wrote:

> martin,
>
> ><><><><><><><><><><><><><><><><><><><><><><><><><><><><><
> > From: Martin Burns
> >
> > Yet when we got taken over by IBM, 1 month after the
> > announcement, emails were redirected to our IBM email
> > accounts (which we had to figure out how to access,
> > which wasn't fun), and 1 month after that, the PwC
> > email addresses just bounced with a simple "user not
> > known".
> >
> > We had 2 months to notify every single person we cared
> > about knowing that the address was moving.
> ><><><><><><><><><><><><><><><><><><><><><><><><><><><><><
>
> that's a great example of lousy concern for customer service.  it's a poor
> example of giving two hoots about your employees and their commitment (or
> soon-to-be lack thereof) to your company.

Or alternatively, recognising that your employees are all smart people who
will get over it, and having faith in their ability to work it out. Out of
all the changes involved in the takeover, this caused least problems and
stress.

Assuming a (pulls number out of air) 6 month lead time, I'm convinced that
our members are not 3 times less capable of coping than the average PwC
consultant. If you think differently, of course...

Cheers
Martin

--
"Names, once they are in common use, quickly
 become mere sounds, their etymology being
 buried, like so many of the earth's marvels,
 beneath the dust of habit." - Salman Rushdie




More information about the theforum mailing list