[thelist] How would you respond to this client
Whitten, Gary
gwhitten at eprise.com
Tue Jul 18 11:01:29 CDT 2000
Jodi
My company, in a previous incarnation, used to do website design and we
often had this problem. We changed our procedures after a short while
because of this. In a nutshell, we stopped using calendar dates for
deadlines. Instead, we used business days from deliverables. In
otherwords, if you needed x, y and z to do step 4 of the project, we said
"We will have step 4 done 5 business days after we receive x y and z from
you." with the understanding that no work would begin on a step until the
entirety of x, y and z were received. I'm sure there were a couple of
similar things that we did, but I don't remember what they were at this
point.
In terms of what to do on this one, a few people said 'Walk away' and I
agree with them; you can't win on this. Refusal to sign a contract is
usually a good indication that a bottle of Advil (or Prozac) will be needed
in your future.
Hope this helps
Gary
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