Spam. was: RE: [thelist] Special Chicago Opportunity

[Rory.Plaire at wahchang.com]

All,

Oops. Hard weekend. Aren't the best things in life always so?

Can I mitigate?

<tip type="Usability and Design">
Getting a holistic view of the work of an organization and it's users is
preeminent if a quality and accurate model of the tasks to be supported or
streamlined are being developed. To this end, developing a consolidated view
of the work is a major step in such a design. 

Data driven, a number of models can be formed from the structure of work,
flow of information, artifacts employed in support, physical stage, and
cultural influence through inquiry and observation. These models are
subsequently summarized in consolidated models, which include all the
relevant issues and items to the work performed. So, issues as discussed in
"Lost in the Matrix"
(http://evolt.org/article/Lost_in_the_Matrix/4090/9047/index.html) can be
redefined in the terms of user context with more precise specification while
preserving identification and acceptance by users by covering the whole of
the task. Hypothetical engineering artifacts, usually added for sake of
"future extensibility" or simply because the developers are not in the mood
for user requirements can be concretely unsubstantiated through this potent
method of data-driven fact-oriented design. Ideally, both your users and the
developers will love you insofar as you have dealt with justice the needs of
each, and served them by doing so.

For better coverage, check out Hugh Beyer and Karen Holtzblatt's book:
"Contextual Design. Defining Customer-Centered Systems," Morgan Kaufman
publishers.
</tip>