On Sun, 2001-11-25 at 16:53, martin.p.burns at uk.pwcglobal.com wrote: [snip] > And given that a dissatisfied person complains to (on average) > 11 other people, Got any more info on this Martin? Seems like an interesting factoid to be able to present to clients when matters of usability and accessibilty crop up. G. -- ---------------------------------------------------------------------------- WORK: http://spiked.co.uk/ PLAY: http://polytechnic.co.uk/