anyone have any good links on how good design increases customer confidence with an ecommerce site? it doesn't need to be a major study, just looking for examples... for example, i've found this: http://www.zdnetindia.com/print.html?iElementId=248 curiously, the dack example has gone bye-bye because he wasn't happy with it anymore (http://www.dack.com/web/shopping_cart.html)...