[thelist] responding to your visitors

[Marc Seyon]

Happy Monday to everyone,

What do you guys think about how long it should take for users to receive a
response to questions submitted to a site (either via online form or email)?

I always tell new clients they should definitely be under five working days
(a work week), and personally I try to adhere to two working days myself.
Of course important questions should be handled ASAP, but I'm more
referring to general feedback...

And relatedly, how many of you still get absolutely no response from sites,
even (relatively) well-known companies?

regards.
-marc