[thelist] looking for help re conflict between Trayclnt and Acrobat Reader

[Hugh Blair]

> -----Original Message-----
> On Behalf Of Oren Levin
>
> I'm trying to track down a bug with little success.
>
> Issue: User is trying to view a PDF file via the web using Acrobat Reader 4
> on Win98 and is their computer is hanging. When they hit CNTL-ALT-DEL they
> get a message "Trayclnt[not responding]."
>
> I have searched for Trayclnt and all I have found is references to MSN and
> sending email. I was not able to find a reference to Trayclnt on Microsoft
> or Adobe's sites.
>
> Suggestions? The PDF in question is available at
> http://www.audible.com/gettingstarted

I don't see that process running on my Win98 system. It might be some other
program running on their system. You might try a 'Remove' of Acrobat, then
a clean download and install.

Luck,

-Hugh