> What we discovered, > without the help of Qwest tech support, is that their code red router patch > doesn't cure all of the ills it's supposed to. Wht? You have a problem with 104 minutes average wait times? Do you mean the one the VP sent out to Qwest.net customers as a "Email" http://www.lemurzone.com/news/aug302001.htm Or the fact that the patch posted on the web site then didn't solve the problem? Or the fact that you usually had to use the Cisco CBOS Utility and reprogram the router yourself? Or go to Cisco and Download the 'correct' software and still have to reprogram the router yourself? Or the fact they switched to intel USB Only modems? Which was real helpful to all those folks with older equipment w/o USB? Or maybe it was selling off all their residential customers to MSN? http://my.qwest.net/nav4/msn/faq.html Or their creative accounting? http://www.azcentral.com/news/articles/0429BUSINESS-TELECOMS-QWEST-DC.html http://www.azcentral.com/news/articles/0328qwest28.html The only thing qwest does well at all is the dial tone, But of course they bought phone companies to be able to even do that on a semi-regular basis.. the head lemur News: http://www.lemurzone.com/news/ Interviews: http://www.lemurzone.com/pixelview/ Standards: http://webstandards.org Community: http://www.evolt.org