> >"Delivering Differentiated Services Through Deep Content Inspection" > > > >http://www.commsdesign.com/printableArticle?doc_id=OEG20020604S0061 > > alan, i got "Langa Letter: What's Bugging You?" about software quality > > and it was a real yawner, not scary at all > > wrong url, maybe? it worked for me... "Delivering Differentiated Services Through Deep Content Inspection" try: http://www.commsdesign.com/story/OEG20020604S0061 benji inchima.com