[thelist] Blog based KM tool

[Tony Crockford]

> So... I'd like some suggestions as to how to go about this.
> Should I build
> some kind of index from the blogs, get users to tag them with
> keywords, do
> a plain grep-for-that-text, or what? Are there any extra
> features I could
> or should build in? Would comments be useful on this? Should
> I allow for
> "personal" as well as work entries?
>
> This'll probably be a long-term project, since it's coming
> out of my own time.
>
> Cheers,
> Drew.

Before you re-invent the wheel, why not look at what's out there that
you could pick apart and glean the best bits from.

>From what you are saying it might be that Blogging is not the best
approach have a look at:

http://helpdesk.oneorzero.com/

This is an excellent PHP/MySQL product that you could use -

have each "supporter" log their tasks, tips etc as tickets, with the
solution and get them to add the solutions to the knowledge base.

Marketing could ask questions as a "ticket", and anyone could answer,
dumping it into the KM for future use.

It'll do that out of the box....

it's all searchable too.....



HTH

Tony