[thelist] Blog based KM tool

[Drew Shiel]

At 13:51 07/01/2003 +0000, Tony Crockford wrote:
>Before you re-invent the wheel, why not look at what's out there that
>you could pick apart and glean the best bits from.

   Always a good notion... although I'm actually looking to reinvent here,
so as to learn while I'm at it.

> >From what you are saying it might be that Blogging is not the best
>approach have a look at:
>
>http://helpdesk.oneorzero.com/
>
>This is an excellent PHP/MySQL product that you could use -
>have each "supporter" log their tasks, tips etc as tickets, with the
>solution and get them to add the solutions to the knowledge base.
>Marketing could ask questions as a "ticket", and anyone could answer,
>dumping it into the KM for future use.
>It'll do that out of the box....
>it's all searchable too.....

   I'll go take a look.

   Cheers,
   Drew.


Drew Shiel                               webmaster at swiftpay.com
                                                     +353-1-2365705
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