[thelist] What happens when the client requests a bug fix that the developer can't replicate?

[Joshua Olson]

----- Original Message ----- 
From: "Chris George" <cgeorge at basecorp.com>
Subject: [thelist] What happens when the client requests a bug fix that the
developer can't replicate?


> Any insight on how to wrap this up as quickly as possible, with few foul
> words and no burning of bridges?

Chris,

Blindly trying to fix a bug is tiring, for sure.  Been there a couple times
and found that workin blind really stinks.

The shortest path will be to get on the client machine and test--one way or
another.  If you cannot physically sit in front of the machine during an
attempt to replicate the issue, then look at using PC Anywhere, VNC, or TS
to get into the box.

Other factors to consider include firewalls, routers, and other network
attributes.  Perhaps see if the client will swap the physical connection of
the two machines and see if the problem is with the machine or the physical
network location.

Good luck with this one.

<><><><><><><><><><>
Joshua Olson
Web Application Engineer
WAE Tech Inc.
http://www.waetech.com
706.210.0168