[thelist] symantec subscription question

John C Bullas jcbullas at nildram.co.uk
Fri Dec 26 13:40:41 CST 2003

At 19:23 26/12/2003, you wrote
>Hi there,
>Symantec are being utterly useless so I wondered if anyone here can help 
>me out:
>I bought a 12-month Norton Anti-virus subscription this April (online), 
>but this week, after my hard disk died, I found it necessary to re-install 
>the software.
>Unfortunately I can't find any information on how to get hold of a copy of 
>the software and reactivate my subscription to finish off the remaining 4 
>months it has left to run.
>I've searched and searched on Symantec's site, and I can't find anything 
>about this - all I have is my purchase receipt and my customer number, not 
>kind of activation code or anything.
>Symantec refuse to talk to me on email and simply point me to their site.
>Has anyone gone through this before and found a solution?

subscription services troubleshooter?


does this route help?

I think having tried to find you an answer.... it probably won't ;)

Symantec UK Ltd
Hines Meadow, St. Cloud Way
Maidenhead Berkshire

Tel: 01628 592222

Last ditch attempt: Phone  them?



>Thanks very much,
>- Dunstan

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