David, et al -- ...and then david.landy at somerfield.co.uk said... % % Hi All, Hi! % % Just for the sake of comparison, I thought I'd let you know what happened % today when I reported a bug to Sun. ... % % Now that's what I call customer service: I feel valued and respected as a % customer and, AFAIK, I've never given Sun a single penny. That's exactly the sort of service I've come to expect from Sun. I've known them for about fifteen years (though I haven't worked with them much in the past few because I haven't worked in the past few years!) and they've always been excellent. % % Now, there's a standard to aspire to! Hear, hear! The only Linux company that's ever come close, in my experience, has been SuSE. I shoot for that level with our company, Web-Folio (http://web-folio.net). % % David. HAND :-D -- David T-G davidtg at justpickone.org http://justpickone.org/davidtg/ Shpx gur Pbzzhavpngvbaf Qrprapl Npg!