[thelist] Cold Fusion
Richard Morris
thelist at web-designers.co.uk
Wed Jun 2 02:37:17 CDT 2004
Ever 'on the case', it seems, Macromedia finally got back to us yesterday
night with the definitive answer:
"Thank you for contacting Macromedia Customer Service.
"Macromedia's Technical Support for Servers is Fee Based. You may want to
advise your potential client who owns a Macromedia license version software
to contact technical support."
There's then a standard long listing of other ways of getting support, none
of which provided the answer, hence my e-mails to them in the first place.
I don't think I'll be wasting any of the company's money on their products
if this is the level of "support" we'll receive...
> -----Original Message-----
> From: thelist-bounces at lists.evolt.org
> [mailto:thelist-bounces at lists.evolt.org] On Behalf Of Richard Morris
> Sent: Tuesday, May 25, 2004 6:15 PM
> To: thelist at lists.evolt.org
> Subject: RE: [thelist] Cold Fusion
>
> Yeah, but that only lists platforms and operating systems,
> not what needs to
> be installed on the web server - which might be remote or
> shared hosting.
>
> I asked the same question myself of Macromedia and here's their
> oh-so-helpful reply after I filled in a request for pre-sales
> technical
> support on their web site yesterday:
>
> "Hello,
>
> Thank you for contacting Macromedia Customer Service.
>
> We appreciate your interest in our products. Although we are
> not technically
> trained with the specific use of our products, I would like
> to recommend
> that you check our site for product features. You may also
> call Macromedia
> Sales at (800) 457-1774 so they can qualify your inquiry and
> transfer you to
> our presales team.
>
> Presales question will be a free (but short) call with the
> Product Support
> Engineer. The Product Support Engineer can help you with an
> answer as to if
> the product can do X function but cannot go into the details
> of "how-to" use
> the product. That type of conversation would fall under a
> standard credit
> card incident.
>
> Thank you.
>
> Sincerely yours,
>
> Name Removed To Protect the Guilty
> Macromedia Customer Service"
>
> So they want me to make an International call rate phone call
> to give me
> what should be a simple and straightforward answer.
>
> Doesn't fill me with any confidence...
>
> Richard
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