[thelist] email ticket system for webmaster messages

[David Siedband]

Check out Request Tracker!

It offers the functionality you are describing and is quite stable and 
easy to use.

http://www.bestpractical.com/rt/

My company has been offering RT hosting since January and our clients 
seem quite pleased with it.
--
David


On Jun 9, 2004, at 10:01 AM, Sarah Sweeney wrote:

> Messages to the webmaster email account for a site I developed (and 
> continue to develop) are sent to me and a few people in the client 
> organization. Unfortunately, most messages don't get replied to, 
> either because these people just don't care, or think someone else 
> will reply to the messages. Also, when messages do get replied to, 
> they don't always get CCed to the other "webmasters", so we all know 
> if the messages were replied to.
>
> I've suggested they try a ticket system as a possible solution to this 
> problem. The requirements: free or really cheap, PHP or ColdFusion (or 
> Perl), MySQL or SQL Server, and, most importantly, it must be *dead 
> simple* to use :) These are some I've found:
> http://freshmeat.net/projects/ticketsmith/
> http://www.troubleticketexpress.com/open-source-software.html
> http://otrs.org/
> Based on the demos/screenshots available, I think TicketSmith looks 
> like the easiest to use. Does anyone have experience with any of these 
> or any other good ticket systems?
>
> -- 
> Sarah Sweeney
> Web Developer & Programmer
> Portfolio :: http://sarah.designshift.com
> Blog, etc :: http://hardedge.ca
> -- 
> * * Please support the community that supports you.  * *
> http://evolt.org/help_support_evolt/
>
> For unsubscribe and other options, including the Tip Harvester and 
> archives of thelist go to: http://lists.evolt.org Workers of the Web, 
> evolt !