At 20:44 on Thursday, 10 Jun 2004, Sarah Sweeney wrote: > Tony Crockford wrote: >> before you decide, I'd suggest a look at: >> http://helpdesk.oneorzero.com/ > > I forgot to mention another requirement: tickets get added to the system > automatically when users send an email to the webmaster email address. I > couldn't find an FAQ for the OneOrZero HelpDesk - can tickets be added > in this way? Ah. You'd need to be comfortable with PHP customisation. There's a hack that allows an incoming email to raise a ticket: http://helpdesk.oneorzero.com/forum/viewthread.php?tid=15 hth Tony