[thelist] Legitimate Email Being Blocked

Ken Schaefer ken at adOpenStatic.com
Thu Jun 17 08:21:24 CDT 2004

You really need to work out why the messages are bouncing. The remote SMTP
server should provide a status code, and an informational message indicating
why message delivery has been refused. That will provide a clue.


From: "VanBuskirk, Patricia" <pvanbuskirk at otc.fsu.edu>
Subject: [thelist] Legitimate Email Being Blocked

I manage a website for a band who sends out weekly newsletters to those who
sign up for them.

Within the last couple of months, a huge percent of these emails were
bouncing back as undeliverable (more than half).  Many were AOL and Hotmail,
which our hosting company claimed they were aware of and were dealing with.
However, many were not either of those and a couple were actual band
members, so we know they weren't blocking them themselves!

The band manager created a new email account for the band through his
personal Comcast at home.  He gathered up the email addresses from the web
server and tried sending the newsletter from there -- again, a huge amount
bounced back!

Is it possible for someone (possibly a former disgruntled band member) to
cause this type of mess?

I really don't know what to do next.

Any suggestions/help would be greatly appreciated!!

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