[thelist] Dear fellows: Be carefull in your job, very carefull

Kasimir K evolt at kasimir-k.fi
Tue Jun 29 12:31:00 CDT 2004


Hi Joan,


> Today a client came to me informing that in their web, build by me two years ago, ... 


It truly is unfortunate mistake, and even more unfortunate coincidences. 
But you shouldn't be blaming yourself too much - ok, it was you who left 
the 'r' out, but it was your client, who for two years didn't wonder, 
why there is no mail coming from the website... So partly it is their 
responsibility.

> The mistake had enormeous consequences AND COSTS for the client.

No cost... potential loss of new business, but no cost.

> Allong two years, new visitors adressed to the client with a complete lose of the e-mail AND THE SALE!

I'd be surprised if they lost *all* their sales... two years in business 
without any sales whatsoever... not likely. They potentially lost some 
business, but strictly speaking they did not lose money, they lost 
potential, which is very much different thing.

So don't be to hard on yourself, and don't let your client be either.


.k


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