[thelist] Dear fellows: Be carefull in your job, very carefull

Joan Olivé M. jolive at tinet.org
Tue Jun 29 13:17:38 CDT 2004


Thanks for such worm words, but in any case, I'm feeling today as a job
responsable who realizes about an error.

We have exemples averyday when a plane crashes, a bridge or a building
collapses, etc.

The fact is that there where 2 errors joined. The second one was not having
specificated an e-mail adress to receive any "mistaken-writed" e-mail, which
ought to save the information...

At last, this was the biggest error: Not counting with a rescue net.

In my idiom, we say: "No s'en sap mai prou" Man know never sufficientlly
(Its writen in Catalan)

Thanks a lot!

----- Original Message -----
From: "Kasimir K" <evolt at kasimir-k.fi>
To: <thelist at lists.evolt.org>
Sent: Tuesday, June 29, 2004 7:31 PM
Subject: Re: [thelist] Dear fellows: Be carefull in your job, very carefull


> Hi Joan,
>
>
> > Today a client came to me informing that in their web, build by me two
years ago, ...
>
>
> It truly is unfortunate mistake, and even more unfortunate coincidences.
> But you shouldn't be blaming yourself too much - ok, it was you who left
> the 'r' out, but it was your client, who for two years didn't wonder,
> why there is no mail coming from the website... So partly it is their
> responsibility.
>
> > The mistake had enormeous consequences AND COSTS for the client.
>
> No cost... potential loss of new business, but no cost.
>
> > Allong two years, new visitors adressed to the client with a complete
lose of the e-mail AND THE SALE!
>
> I'd be surprised if they lost *all* their sales... two years in business
> without any sales whatsoever... not likely. They potentially lost some
> business, but strictly speaking they did not lose money, they lost
> potential, which is very much different thing.
>
> So don't be to hard on yourself, and don't let your client be either.
>
>
> .k
> --
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