[thelist] Taking control of a client's computer

[Jeff Wilhelm]

We do that all the time. We used to try doing it through RDC (built into
2000 Server, XP Pro, 2003 Server...) but with most people now being behind
firewalls we ditched that, and now we use WebEx. We have a company account
and anyone that needs assistance (remote workers, clients that need support,
etc...) just navigates to http://ourcompany.webex.com (not the real URL) and
we can take control of their computer.

Jeff


         .:  J E F F   W I L H E L M  :.
jeff at summit7solutions.com  .:.  summit7solutions.com
     p: (401)709-4492  .:.  f: (419)735-8865






Message from  at Monday, July 26, 2004 9:32 AM: 

> Hi
> 
> I've had a spate of client queries recently about general
> issues on their computer, actually mostly about email
> problems.  
> 
> It occurred to me that it would be nice if there was a
> way I could take over their machine for a short while to
> make the required changes myself rather than trying to
> remember what Outlook looks like. I know that type of
> software's out there. Hopefully it'll be an 'over the
> Internet' type of thing rather than using direct dial.   
> 
> It would need, however, minimal setup by the client as
> the reason I want it is because they're not very clued
> up. It would be nice if I could receive a query from a
> client who'd not called me before, point him/her in the
> direction of a part of my site to download the software I
> needed, then be able to take control of their PC for a
> while to fix the problem.      
> 
> Who has something to say about that?
> 
> All help appreciated as always.
> 
> Cheers
> J