[thelist] Host with Tech Support

[Robin Hastings]

On Wed, 8 Sep 2004 13:16:07 -0700, Lisa Thompson <lisa at duckdogdesign.com> wrote:
[snip]
> 
> Those of you who resell hosting, how much time do you spend on support, or
> how many calls and emails per week do you receive? Out of those requests for
> support, how many of them are easily resolved?
> 

I probably spend about 2 hours a week between 9 clients. Most of them
are pretty easy calls - add a new email address or check to see if the
email problems they are experiencing are because of my server or their
connection. Rarely do I have to actually make a visit, but when I do
it is usually more for tutorial/training purposes than for actual
troubleshooting.

-- 
Robin Hastings
robin.hastings at gmail.com