[thelist] Warning to shippers: UPS doesn't like Firefox was: UPS or Fedex?
Steve Lewis
nepolon at worlddomination.net
Fri Jan 14 15:45:16 CST 2005
Ken Moore wrote:
> This is a little bit off the usual track. I will be shipping 5 to 20 boxes
> of computers and/or peripherals per day. Insurance and priority shipping are
> not an issue. Packing materials, shipping costs, and pick are. All will be
> inside the USA.
Somewhat related, and I don't know how many of you care, but the
following was a report from someone I know on an unrelated mailing
list (not computer or technology oriented). This may or may not
impact your feelings about shipping with particular parties, and is
not intended as a political or religious statement about browser
choices. I am only including it so that folks who do use Firefox do
not suffer the same problems.
The original report:
> I wrote to UPS because their Website doesn't work with Firefox (if
> you're trying to print your own UPS labels from home -- which I do
> fairly often). Here's their reply:
>
> "I apologize for any inconvenience. Unfortunately, Mozilla Firefox is not
> currently a supported browser. I can only forward your request to our
> development group for future updates to the web site. Although I cannot
> guarantee any future functionality, your request is being read by the
> appropriate applications group. In the meantime, I can only suggest that
> you continue to use Internet Explorer."
>
> I wrote 'em back and said "No, thanks, but I'll just keep using Firefox
> and stop using your Website until you make it so that browsers other
> than IE can use it".
In a follow-up he reports:
> You have to have an "account" with them and actually try to print a
> label. The bad part is, that you get all the way to the end, having
> presumably already had your credit card charged. Instead of the label
> popping up in it's own window (you have to tell Firefox to let UPS do
> pop-ups, of course), you get a little window with about 1/2 a line of
> ASP code, indicating some sort of error.
>
> I had to *assume* it was the fact that I was using Firefox. Their tech
> support confirmed that. I didn't even ding them about not simply
> checking for browser type first and telling me it wasn't going to work,
> instead of just failing. Failing, I might point out, in a situation
> where my credit card may or may not have been charged, and where I was
> going to have to try again (with a different browser, or physically by
> going to a UPS desk somewhere) and thus would be justifiably concerned
> that I might be billed twice. Or more.
YMMV
--
Steve Lewis
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